Shipping policy
Shipping Policy – Sehat Dawakhana
Shipping Policy
Last Updated: August 16, 2026
Thank you for shopping with Sehat Dawakhana. We are committed to delivering your orders safely and on time across Pakistan.
1. Delivery Areas
We offer delivery all over Pakistan, including major cities and most residential areas.
Delivery availability may vary for remote or restricted locations depending on courier service coverage.
2. Shipping Charges
Free delivery is available all over Pakistan on eligible orders.
If any additional delivery charges apply to a particular order or location, they will be communicated to the customer before the order is dispatched.
3. Order Processing
Orders are normally processed within 1–2 business days after confirmation.
Orders may be delayed if we need to contact you to verify your address, phone number, or order details.
Orders placed on weekends or public holidays may be processed on the next business day.
4. Delivery Time
Estimated delivery times are:
Major cities: 2–4 business days
Other areas: 3–6 business days
Remote areas: 5–8 business days
These are estimated delivery times and may vary due to weather, public holidays, courier delays, security conditions, or other circumstances beyond our control.
5. Order Confirmation
For certain orders, our team may contact you by phone or WhatsApp to confirm the order and delivery details.
Please provide an active phone number so our delivery team or courier can contact you when necessary.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
Mobile number
House/shop number
Street/area
City
Any relevant landmark
Sehat Dawakhana will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Failed Delivery
If a courier attempts delivery but the customer is unavailable, unreachable, or refuses to receive the parcel, the order may be returned to us.
Additional shipping charges may apply if the customer requests that a returned order be shipped again.
8. Tracking
When tracking information is available, it may be provided to the customer through SMS, WhatsApp, email, or another available communication method.
Tracking updates are provided by the courier and may take some time to appear after the order has been dispatched.
9. Damaged or Incorrect Parcel
Please check your parcel at the time of delivery whenever possible.
If you receive a damaged, opened, leaking, or incorrect package, please contact Sehat Dawakhana as soon as possible and provide photographs or videos of the parcel and the products received.
We will review the issue and assist you according to our return/refund policy.
10. Delivery Delays
Although we work to deliver orders within the estimated timeframe, delays may occur because of:
Severe weather
Public holidays
Courier service issues
Address or contact problems
Security or road conditions
Natural disasters
Other circumstances beyond our control
We appreciate your patience in such situations.
11. Contact Us
If you have any questions regarding shipping or your order, please contact Sehat Dawakhana through the contact details provided on our website.
Sehat Dawakhana
Website: https://sehatdawakhana.com/
We are happy to assist you with your order and delivery questions.