Refund Policy
SEHAT DAWAKHANA
Refund & Return Policy
Your satisfaction matters. Here's how our 7-day return policy works.
7 Days
To report an eligible issue
Damaged
Report damaged products
Not Working
Report product defects
Wrong Item
Incorrect product received
01 ยท ๐ RETURN PERIOD
7-Day Return Policy
You may contact Sehat Dawakhana within 7 days of receiving your order to report an eligible product issue and request a return, replacement or refund.
โ ๏ธ Please contact us within this period. Return, replacement or refund requests will be reviewed according to the conditions below.
02 ยท โ ELIGIBLE REASONS
When Can You Request a Return?
๐ฆ Damaged Product
Your product arrives damaged, leaking, broken or otherwise physically defective.
โ๏ธ Defective or Not Working
The product has a verifiable defect or does not function as intended, where applicable to that product.
๐ Wrong or Missing Item
You receive a different item from the one you ordered, or an item is missing from your parcel.
03 ยท ๐ RETURN CONDITIONS
What You Need to Provide
To help us review your request, please provide:
โ Your order number or order details
โ Your name and contact number
โ A clear description of the problem
โ Photos or a video showing the damage, defect or incorrect item, when requested
โ The original packaging, if available
04 ยท ๐ก๏ธ HEALTH & HYGIENE
Herbal & Personal-Use Products
For health, herbal, hygiene and personal-use products, opened or used items may require additional review due to safety and hygiene considerations.
This restriction does not remove applicable rights relating to damaged, defective, incorrect or otherwise non-conforming products.
05 ยท ๐ฐ REFUND OR REPLACEMENT
How Will We Resolve Your Issue?
After reviewing your request, Sehat Dawakhana will explain the available resolution, which may include:
๐ Replacement of an eligible product
๐ฐ Refund for an eligible order
๐ฆ Another appropriate solution agreed upon with you
Refund method and processing time will be confirmed when the refund is approved. For Cash on Delivery orders, contact our support team for instructions.
06 ยท ๐ RETURN SHIPPING
Delivery & Return Charges
If the issue is verified as an error or defect attributable to Sehat Dawakhana, we will advise you on the return or replacement shipping arrangements. For other cases, any applicable return shipping costs will be explained before proceeding.
07 ยท โ ORDER CANCELLATION
Cancel an Order
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.
08 ยท ๐ CONTACT OUR TEAM
Request a Return or Refund
Contact us within 7 days of delivery and include your order details so we can assist you.
๐ฌ WhatsApp / Helpline
+92 326 2422525
โ๏ธ Email
SehatTalksoffical@gmail.com
๐ Address
Okara, Punjab, Pakistan
09 ยท ๐ POLICY UPDATES
Policy Changes
Sehat Dawakhana may update this policy when necessary. The latest version will be displayed on this page.
Thank You for Trusting Us
We value your trust and are here to help with eligible product issues.
SEHAT DAWAKHANA
HEALTH โข CARE โข TRUST